How is a CSAT score calculated?

Take the number of satisfied responses (typically 4 and 5 on a 5-point scale) and divide by total responses, then multiply by 100. A CSAT of 80% means four out of five respondents were satisfied.

When should I send a customer satisfaction survey?

As close to the interaction as possible — right after a purchase, delivery, or support conversation — while the experience is fresh. Satisfaction recalled weeks later is much less accurate.

What's a good survey length for CSAT?

Five questions or fewer. This template deliberately stays short: a headline rating, two diagnostics, a repeat-usage question, and one open comment field.

Free Customer Satisfaction Survey Template

This customer satisfaction survey combines a headline CSAT rating with diagnostic questions about ease of use and the aspects customers value most, closing with an open comment box. Five questions — short enough for strong response rates, complete enough to act on.

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What's in this template

A full preview of every question, exactly as your respondents will see them. You can edit, reorder, or remove any question after loading the template.

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Customer Satisfaction Survey

Understand how satisfied your customers are with your product or service.

1. How would you rate your overall experience?*

2. How easy was it to find what you were looking for?*

Very DifficultDifficultNeutralEasyVery Easy

3. Which aspects did you find most valuable?*

Product Quality

Customer Service

Price

Ease of Use

Speed of Delivery

4. Would you use our service again?*

YesNo

5. Any additional comments or suggestions?*

When to use this template

Post-purchase or post-interaction satisfaction measurement
Regular pulse checks on how customers experience your product or service
Identifying which aspects of the experience drive satisfaction or frustration

Frequently asked questions

How is a CSAT score calculated?: Take the number of satisfied responses (typically 4 and 5 on a 5-point scale) and divide by total responses, then multiply by 100. A CSAT of 80% means four out of five respondents were satisfied.
When should I send a customer satisfaction survey?: As close to the interaction as possible — right after a purchase, delivery, or support conversation — while the experience is fresh. Satisfaction recalled weeks later is much less accurate.
What's a good survey length for CSAT?: Five questions or fewer. This template deliberately stays short: a headline rating, two diagnostics, a repeat-usage question, and one open comment field.

Related free tool

CSAT Calculator

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